Unable to create SSO facade: at line number 42

By | February 12, 2016

After migrating one of our vCenter servers to another cluster and changing the IP address of the backup interface, the vCenter server service hung in starting state.

Logfile C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log contains many info, but the most important part was:

 

[06036 error ‘][SSO][SsoFactory_CreateFacade] Unable to create SSO facade: at line number 42, mismatched tag.
[06036 warning ‘VpxProfiler’] Vpxd::ServerApp::Init [Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)] took 36048 ms
[06036 error ‘vpxdvpxdMain’] [Vpxd::ServerApp::Init] Init failed: Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)
–> Backtrace:
–> backtrace[00] rip 000000018018b6aa
–> backtrace[01] rip 0000000180105288
–> backtrace[02] rip 000000018010668e
–> backtrace[03] rip 00000001800900f8
–> backtrace[04] rip 0000000000395bac
–> backtrace[05] rip 00000000003b6722
–> backtrace[06] rip 00000001403b9a1a
–> backtrace[07] rip 00000001403b357c
–> backtrace[08] rip 00000001405ecc4b
–> backtrace[09] rip 000007fefef5a82d
–> backtrace[10] rip 00000000774d59ed
–> backtrace[11] rip 000000007760c541
–>
[06036 warning ‘VpxProfiler’] ServerApp::Init [TotalTime] took 38350 ms
[06036 error ‘Default’] Failed to intialize VMware VirtualCenter. Shutting down…
[06036 info ‘vpxdvpxdSupportManager’] Wrote uptime information
[05924 warning ‘VpxProfiler’ opID=SWI-6a5d128c] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[07472 warning ‘VpxProfiler’ opID=SWI-6d7d4b3] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[05924 warning ‘VpxProfiler’ opID=SWI-55e83917] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[04288 warning ‘VpxProfiler’ opID=SWI-3113c398] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[05924 warning ‘VpxProfiler’ opID=SWI-35702e2f] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[04288 warning ‘VpxProfiler’ opID=SWI-4b63962d] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[05924 warning ‘VpxProfiler’ opID=SWI-6c4f3258] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[04288 warning ‘VpxProfiler’ opID=SWI-bc5816b] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[05924 warning ‘VpxProfiler’ opID=SWI-353f7788] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[04288 warning ‘VpxProfiler’ opID=SWI-74856499] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
[06036 info ‘Default’] Forcing shutdown of VMware VirtualCenter now

VMware published this article that contains some fixes. However stopping all VMware services and starting them again also solves this issue.

Why this issue pops up is unclear, from the 4 migrations 2 vCenters had this issue and 2 didn’t.

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